Operate beautifully.
A hands-on operational firm built exclusively for medical spas. We manage your daily back office — every system, every process, every week — so you can focus on what you built this practice to do.
What we do
We are an experienced operations team that embeds into your practice and does the actual work — inside your actual systems — every single week. From EMR management to HR, vendor accounts to loyalty programs, compliance to recruitment: handled, consistently, by people who specialize in exactly this.
Everything your practice needs to run without you.
Eight core service areas. All managed on an ongoing basis. No piecing together vendors, no learning curves — just operations, handled.
01
Compliance & Policy
Custom P&P manuals, treatment protocols, HIPAA and OSHA compliance programs, consent forms, and employee handbooks — written for your practice, kept current by our team.
02
EMR & Platform Management
Full setup and ongoing management of your entire tech stack — Zenoti, Boulevard, Optimantra, AestheticRecord, PatientNow, Podium, RepeatMD, Weave, and more.
03
Recruitment Management
Job descriptions, postings, applicant screening, pre-interviews, and scheduling — so you only spend time with candidates who are already worth your time.
04
Vendor Account Management
Professional accounts with ZO Skin Health, Alastin, SkinCeuticals, Obagi, SkinMedica, and others — including pricing, promotions, and inventory-based ordering guidance.
05
Loyalty & Rewards Programs
Active management of your Allē, Aspire, Merz, and Evolus accounts — with proactive patient outreach on expiring points and available rewards to protect retention.
06
Monthly Snapshot Reports
One clear report each month — broken down by week covering service revenue, retail, packages, memberships, new patients, and forward-looking forecasts.
07
Recruitment Management
Job descriptions, postings, applicant screening, pre-interviews, and scheduling — so you only spend time with candidates who are already worth your time.
08
HR & Payroll Management
New hire onboarding, background checks, tax forms, payroll setup and processing, handbook distribution, and complete offboarding — every step, start to finish.
We are not a consulting firm.
We are not a coaching program.
We do the work.
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We work inside your systems, not alongside them
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You own every account, platform, and document
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No homework. No implementation on your end.
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Monthly proof of every deliverable
Built for owners who are done doing it all.
We work with medical spa owners at every stage — from pre-opening setup to multi-location growth.
The Injector-Owner
You built this practice on your clinical skills. The business runs because of you — and also through you, and that's the problem. We take the operations so you can stay in the room.
The New Practice
Opening soon and need everything set up right the first time — EMR, vendors, HIPAA, policies, payroll. We build your foundation before you open the doors so day one is ready.
The Growing Group
Revenue is growing but operations haven't kept pace. You need a real back office — without a full-time director at every location. We scale with you as you expand.
The cost of an unmanaged back office
What med spa owners lose every year without dedicated operations support.
HOURS PER WEEK THE AVERAGE OWNER SPENDS ON ADMIN
OF LOYALTY POINTS THAT EXPIRE UNREDEEMED EACH MONTH
ANNUAL COST OF FULL TIME OPS ADMIN STAFF
REVENUE FROM VENDOR REBATES LEFT UNCLAIMED EACH QUARTER
Let's talk about
your practice
Book a 30-minute discovery call. We'll review your current operations, identify what needs the most attention, and recommend the service level that makes the most sense for where your practice is right now.